Body180 Nutrition accepts returns, in most cases. Please read carefully below on how our returns and refunds are handled.
Returns are accepted as long as the product(s) are sealed, unopened, and still in sell-able condition. Any issues with your order must be addressed to our Customer Service department within 48 hours after receiving the package to start the process of a return or exchange. The shipping fee will be at your own expense. You must call during our normal business hours and speak to a customer service representative at 1-800-436-3157 for return authorization. You will be provided detailed instructions on how to ship the item(s) back to us. The merchandise will be returned at your own expense in unopened and perfect condition to receive credit for the return. You must have authorization to send back a return or we may refuse the package.
For all returns and refunds, you must make a copy or send in the original invoice highlighting the item(s) in question. If you are provided with additional instructions on placing a note along with the invoice for the return or exchange, you must comply and send all information needed in order to successfully return or exchange your item(s).
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
Refunds will not be issued until the returned packages are physically in our warehouse. Send all returned item(s) back to us in a carefully packed box to:
Body180 Nutrition ATTN: Returns 3859 Union Road, Suite 1000, Cheektowaga, NY 14225